There are several reasons an account may get locked. The most common is entering the wrong password five times in a row — in that case, the account is automatically locked for 30 minutes. Simply try again after 30 minutes.
If you're still unable to log in after 30 minutes, follow the steps below:
- Reset Your Password: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
- If KYC is incomplete: In some cases, if identity verification is incomplete, your account may be temporarily restricted following a large transaction. Go to your profile and upload your NID.
- Locked for Security Reasons: If unusual activity is detected, our system will automatically suspend the account. In this case, email support@399beb.best with your mobile number and a description of the issue — it's usually resolved within 24 hours.
Important: 399beb will never ask for your password by phone or SMS. Anyone requesting this is attempting fraud — do not respond.
A wagering requirement means the bonus amount must be used in bets a set number of times before you can withdraw. The welcome bonus at 399beb typically comes with 20x Wagering Applicable.
Let's walk through an example: You deposit ৳1,000 and receive ৳1,000 as a 100% bonus. A 20x wagering requirement means you need to place ৳1,000 × 20 = ৳20,000 in bets. After that, any winnings earned from the bonus can be withdrawn.
A Few Important Points:
- In Sports Betting, bets with odds of 1.50 or higher count toward wagering requirements
- Most Live Casino games contribute 100%; slots also generally contribute 100%
- From the date the bonus is credited 30-Day Wagering must be completed within
- Maximum single bet limit is 10% of the bonus amount or ৳500, whichever is lower
To check your current wagering progress, log in and go to the "Bonus" or "Promotions" section — you'll see the remaining wagering amount there.
At 399beb, the time it takes for winnings to appear in your balance depends on the type of game:
- Slots & Table Games: Right when the game ends — your balance is usually updated within a few seconds.
- Live Casino (Baccarat, Roulette): Within 5–10 seconds of the round ending.
- Sports Betting (Pre-Match): Settlement usually takes 5–15 minutes after the match result is confirmed.
- Sports Betting (Live): Within 15–30 minutes after the match ends.
You will receive a push notification on the app when winnings are added to your balance. If your balance has not updated after a reasonable time, try refreshing the page. If the issue persists, contact us at support@399beb.best with your bet ID and game name.
Log in and go to your profile to view the full history of your bets and transactions. You'll find two sections there:
- Betting History: Each bet shows the date, event, stake amount, odds, result, and win/loss amount. You can filter by specific date, game type, or outcome.
- Transaction History: A full record of all deposits and withdrawals, including date, amount, payment method, and status (successful / pending / cancelled).
History is typically from the last 6 Months are visible. If you need older records, email support@399beb.best — records for specific dates can be sent to you. Make it a habit to review your betting history regularly for your own financial management.
399beb does not charge any withdrawal fees. However, your mobile banking provider may apply its own transaction charges — these are determined by bKash or Nagad's own policies and are outside 399beb's control.
Withdrawal Limit:
- Minimum: ৳500 for bKash and Nagad
- Maximum (Without KYC): ৳5,000 per day
- Maximum (KYC Verified): ৳50,000 per day; ৳500,000 per month
- Bank Transfer: Minimum ৳5,000; maximum ৳1,00,000 per day (KYC required)
Multiple withdrawals in a single day are allowed, as long as the total stays within the daily limit. Make sure all wagering requirements on bonus funds are met before requesting a withdrawal — otherwise your request may be held up.
399beb supports the most popular payment methods in Bangladesh:
- bKash: For both personal and agent accounts — minimum deposit ৳300; instant credit
- Nagad: From a personal account — minimum ৳300; instant credit
- Rocket (Dutch-Bangla): Minimum ৳500; typically credited within 5–10 minutes
- Bank Transfer: DBBL, Dutch Bangla, and selected banks — minimum ৳1,000; 1–2 hours on business days
When making a deposit, always send from your own registered number or account — payments from someone else's number are not accepted and may take longer to be returned. If your balance hasn't updated within 15 minutes of depositing, contact support@399beb.best with your deposit slip or transaction ID.
The process for updating different profile details varies:
- Name or Date of Birth Change: This cannot be done on your own, as it is linked to KYC verification. Send a request with a photo of your NID to support@399beb.best — updates are typically processed within 2–3 business days.
- Change Mobile Number: For security reasons, this cannot be changed directly. Email support@399beb.best with your old number, new number, and NID details. Once your identity is verified, the number will be updated.
- Email Update: Log in and go to Profile > Settings to make the change directly — OTP verification is required.
- Change Password: You can change your password at any time while logged in by going to Profile > Security > Change Password.
When requesting any profile change, always include your registered mobile number — it's the primary way we verify your identity.